Refused to Connect – Troubleshooting Guide

Users owning Netgear range extenders are well aware of the importance of accessing the default web address i.e. After all, it is the default gateway through which one can make changes to the settings of the range extender. But, not everyone is lucky enough to get through the process smoothly. A few users have complained that whenever they tried to access the login portal of their range extenders, refused to connect. Do you often get welcomed by the same error message in an attempt to manage your extender’s network settings? If yes, check out the information provided in this blog. Here, you will get to know why this happens and how to get rid of the problem.

Before You Start Troubleshooting

Prior to the commencement of the troubleshooting process, we want to reveal that the default web address of your range extender is a local URL. It means you won’t be able to access it on any random network other than that belongs to your extender. It will only be possible if you have enabled features like Remote Management. Apart from this, it also requires you to follow a pre-decided procedure.

That is why the computer or laptop on which you are trying to access the local URL of your Netgear range extender must be connected to the extender’s WiFi. By default, the extender broadcasts its network by the name – Netgear_ext. However, you need to connect to the new SSID in case you’ve customized it during the setup process. Just in case you have connected your computer to the extender using an Ethernet cable, be very sure that it is not damaged.

Fixed: Refused to Connect

Mentioned in the table given below are the reasons that will help you know why you are not successful in accessing the local login address of your WiFi range extender. Along with the reasons, we’ve also mentioned the solutions that you need to follow to get the problem resolved instantly.

However, to catalyze the troubleshooting procedure, consider restarting your range extender and the router. For this, first of all, disconnect both devices. Once done, power down the router, and then your wireless range extender. After that, wait for at least 30 minutes. Connect your WiFi devices again and power them up.

S. No. Reasons Solutions
1 Outdated version of web browser Install the latest stable version of the browser on your computer. Apart from this, clear the cache and cookies.
2 Typos in the web address Re-enter the web address into the URL field and check if you are successful. Avoid using the search bar.
3 Poor internet connection Have a look at the cable connecting the extender and router. It should be perfectly working.
4 Antivirus software interruption Temporarily disable the antivirus software installed on your computer. Retry accessing the login URL.
5 Web browser issue A particular web browser might be causing the refused to connect error. So, switch it.

So, these are the solutions that you can follow to access the login URL of your wireless range extender. But, keep in mind that these solutions will be applicable on a device running on Windows OS. This is to inform you that works on Windows OS only. If you try to access it on a Mac system, then facing problems is inevitable. Know that the extender management on a Mac device is only possible via the mywifiext.local address.

Still Facing Problems?

Although the hacks mentioned above will suffice to fix the problem you are facing while managing your range extender via the local login URL, in case they don’t, reset the extender. Just in case you are thinking of using the default IP of your range extender, then it won’t work because there are 99% chances that your host router has assigned a different IP to your extender due to a wired connection.

Therefore, without taking a pause, consider pressing the Reset button located on your extender for 30 seconds. Soon, your extender will reset and you’ll be very much capable of setting it up using the IP address. Of course, you can also use the local web address. You won’t face refused to connect error this time.

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